Legal · Privacy · Cookies
Cookie Policy
1. Introduction
This cookie policy applies to citizens and legal permanent residents of the European Economic Area and Switzerland.
Our website, yuvo.me (referred to as “the site"), uses cookies and similar technologies. For convenience, all such technologies are referred to as “cookies" throughout this document. Third parties engaged by us may also place cookies. This document explains how cookies are used on our site.
2. What are cookies?
A cookie is a small, simple file sent alongside pages from this site and stored by your browser on your computer’s hard drive or other device. The information stored in it can be sent back to our servers or to the relevant third-party servers on a subsequent visit.
3. What are scripts?
A script is a piece of programme code used to make our site function properly and to make it interactive. This code is executed on our server or on your device.
4. What is a web beacon?
A web beacon (also called a pixel tag) is a small, invisible piece of text or image on a website used to track traffic. Various data about you are stored using web beacons.
5. Cookies
5.1 Technical or functional cookies
Some cookies ensure that certain parts of the site work correctly and that your user preferences are remembered. By placing functional cookies, we make it easier for you to visit our site — for example, so you don’t have to repeatedly enter the same information. We are permitted to place these cookies without your consent.
6. Cookies placed
Crisp — Chat support
We use Crisp for live chat support. Crisp places cookies to keep your chat session active so the conversation is not lost when you navigate between pages. For more information please refer to the Crisp Privacy Policy.
| Name | Category | Retention | Purpose |
|---|---|---|---|
| crisp-client/session/* | Functional | Session | Stores a unique session identifier for the Crisp chat widget, keeping your conversation active during your visit. |
| crisp-client/session/* | Functional | 6 months | Recognises returning visitors in the Crisp chat and links new messages to previous conversations. |
| crisp-clientsession/* | Functional | Session | Stores temporary chat history and active session data for the Crisp support chat during your visit. |
WordPress — Website hosting
We use WordPress as the CMS for website hosting. This cookie stores technical browser information required to render emoji correctly. This data is not shared with third parties.
| Name | Category | Retention | Purpose |
|---|---|---|---|
| wpEmojiSettingsSupports | Functional | Session | Stores which emoji features your browser supports, so WordPress knows whether to load native emoji or images. Expires at the end of the browser session. |
Cloudflare — Spam prevention & security
We use Cloudflare for spam prevention and website security. This data is not shared with third parties outside the Cloudflare infrastructure.
| Name | Category | Retention | Purpose |
|---|---|---|---|
| cf_clearance | Functional | 1 year | Placed by Cloudflare to distinguish legitimate visitors from automated bots. Strictly necessary for the security and availability of the site. |
Complianz — Cookie management
We use Complianz to manage and record your cookie consent. These cookies store your choices so we can respect them on every visit. Data is not shared with third parties.
| Name | Category | Retention | Purpose |
|---|---|---|---|
| cmplz_functional | Functional | 365 days | Stores your consent to functional cookies, so the cookie banner does not reappear on every visit. |
| cmplz_preferences | Functional | 365 days | Saves your general cookie preferences and the status of your consent declaration for future visits. |
| cmplz_marketing | Functional | 365 days | Stores your consent or refusal for marketing cookies as part of the Complianz consent infrastructure. No marketing cookies are currently placed on this site. |
| cmplz_consented_services | Functional | 365 days | Keeps track of which specific third-party services and scripts you have consented to via the cookie banner. |
7. Consent
When you visit our site for the first time, we display a pop-up explaining our use of cookies. By clicking “Save preferences" you consent to us using the categories of cookies and plugins you have selected in the pop-up, as described in this cookie policy.
You can disable cookies via your browser settings, but please be aware that our site may no longer function optimally as a result.
8. Enabling and disabling cookies
You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed, or configure your browser to notify you each time a cookie is placed. Please refer to your browser’s Help section for more information.
Our site may not work optimally if all cookies are disabled. If you delete cookies from your browser, they will be placed again upon your next visit once you give consent.
9. Your rights regarding personal data
You have the following rights with regard to your personal data:
The right to know why your personal data is needed, what happens to it, and how long it is retained
Right of access: you may submit a request to view the data we process about you
Right to rectification and completion: you have the right to supplement, correct, delete, or block your personal data
Right to withdraw consent and have your personal data deleted
Right to data portability: you can request all your personal data and transfer it to another controller
Right to object: you may object to the processing of your data
To exercise these rights, please contact us. If you have a complaint about how we handle your data, you may also lodge a complaint with the Dutch Data Protection Authority.
10. Contact information
For questions and/or comments about our cookie policy, please contact us at:
- 🏢 Yuvo
- 📍 Address: Loosduinseweg 65H, 2571 AA The Hague, Netherlands
- 🌐 Website: yuvo.me
- 📧 Email: reach+dpo@yuvo.me
- 📞 Phone: +31 6 48667790
